Process Optimization
We design scalable processes that drive sustainable growth
Process design and redesign with structured methodology. Documented, standardized, and optimized processes for scalability, ISO certification, and operational efficiency.
AS-IS → TO-BE
Process transformation
Structured design vs informal processes
Process design is creating new processes from scratch or completely redesigning existing processes with structured methodology. Includes: mapping, analysis, optimized design, formal documentation, defined roles, and implementation.
Key difference: It's not just drawing diagrams. It's designing processes that actually work, documenting pragmatically (not bureaucratically), and ensuring team adoption.
When you need it: Non-existent or disorganized processes, need for ISO 9001 certification, operations scaling (new branches), high staff turnover, upcoming ERP implementation.
📐 Includes new design + redesign/reengineering of existing
When is formal process design critical?
❌ Non-existent or disorganized processes
Operations based on "customs" without documentation. Each person does things differently. Impossible to identify real problems.
❌ Lack of standardization between teams
What works in one location is not replicated in another. Inconsistency in quality and times between areas.
❌ Knowledge in key people's heads
If a person leaves, they take the knowledge. High operational risk. Onboarding takes months without documentation.
❌ Inability to scale or certify
You want to open branches but don't know how to replicate. You need ISO 9001 but don't have documented processes. ERP without defined processes = failure.
How we design processes that work
AS-IS MAPPING
1-2 weeksWe understand how it really works today. Interviews, observation, visual mapping of current flow.
GAP ANALYSIS
1-2 weeksWe identify waste, bottlenecks, failure points. We quantify impact.
TO-BE DESIGN
2-3 weeksWe design optimized process. We eliminate non-value steps, clarify roles, establish controls.
DOCUMENTATION
2-3 weeksWe generate manuals, procedures, instructions, BPMN diagrams, process sheets, RACI matrices.
IMPLEMENTATION
4-6 weeksWe train teams, accompany adoption, audit, adjust based on feedback.
What our service includes
Analysis & Design
- Complete process inventory
- AS-IS (current) and TO-BE (optimized) maps
- Gap and waste analysis
- Implementation plan
Formal Documentation
- Detailed process manuals
- Standard Operating Procedures (SOP)
- Work instructions
- Process sheets
- BPMN diagrams
- RACI matrices
Implementation
- Team training
- 30-60 day accompaniment
- Adoption audits
- Feedback-based adjustments
Additional
- Process function manual
- Operational forms and templates
- Editable documentation (Word, Visio, Excel)
Benefits of process design
Standardization of critical processes
Reduction in onboarding time
Complete certification preparation
Scalability without quality loss
Savings identification
Solid foundation for automation
4 situations where process design is critical
ISO 9001 Certification
You need to certify for tenders or corporate clients. Without formal documentation you won't pass Stage 1 audit.
Operations Scaling
Open branches, franchise, grow fast. Without standardized processes each location "invents" its way.
High turnover or key person dependency
Institutional knowledge is lost. Onboarding takes months. Design captures knowledge.
Upcoming ERP Implementation
Implementing ERP without designed processes = #1 cause of failure. First design, then technology.
Frequently Asked Questions
It varies according to: number of processes, complexity (# departments involved), documentation level required (basic vs ISO), training needed. Initial diagnosis sizes effort and presents detailed proposal.
Objective, scope, roles (RACI), step-by-step description, flowchart, inputs/outputs, documents, KPIs, quality controls. All in editable format.
Not necessarily. Word, Visio or PowerPoint are sufficient initially. For continuous management there are BPM tools (Bizagi, Signavio). We deliver in editable standard formats.
We involve executors from design, gradual implementation with quick wins, hands-on training, adoption audits at 30-60-90 days with feedback-based adjustments.
Yes. Our documentation meets ISO 9001:2015 "documented information" requirements. Clients use it as a base for certification audits.
We include Process Function Manual (RACI matrix: who does what in the flow). Different from HR profiles (competencies, education). Our approach defines roles from business processes.
Ready to design scalable processes?
30-minute diagnosis. We analyze your process maturity and estimate effort and timeline.